CNIL webinar explains new French telephone prospecting rules effective 11 August 2026

What happened

The CNIL and DGCCRF held a webinar on 24 September 2026 to explain the regime introduced on 11 August 2026 that bans telephone solicitation without the consumer’s consent. The rules are set out in Décret n°2026-662 du 23 juillet 2026 and require consent, information, hour limits and record‑keeping. The session covered the legal references and practical steps for companies.

Why it matters for trust and compliance

• Its status is published. It is enacted but may not be in force yet. Check the effective date before planning around it.
• Practitioners must obtain and manage consumer consent before any commercial phone call under the new French law.
• Takes effect August 11, 2026.

Who is affected

Recommended actions

1. Review consent, cookie and tracking practices against the requirement.
2. Check that privacy notices describe the practices this addresses.
3. Confirm access, correction, deletion and opt-out requests are handled within the required time.
4. Map the security requirements to existing controls and close gaps.
5. Inventory AI or automated decision systems in scope and their assessments.
6. Review age assurance and protections for minors' data.